Chiltern Child Contact Centre

Policy

We try to have as few rules as possible but as the Contact Centre is used by several families at the same time, consideration for the comfort and safety of all users is important. Therefore we are grateful to families for following these guidelines;

Parents are responsible for the safety and supervision of the children at all times while at the Centre
- No child may be left without a parent in attendance, unless there is an agreement that a volunteer should hand your child over from one parent to the other.
- A child may only be taken out of the Centre during a visit with the written consent of both parents and in agreement with the coordinator.
- Relatives and friends, other than the parents, can only attend the Centre if they are named on the referral form and both resident and non-resident agree and in agreement with the coordinator.
- There must be no arguing in front of the children or in public places within the centre.
- Abusive, aggressive and racist behaviour, language or comments, or other offensive remarks, will not be tolerated. Any visitor acting in this way will be asked to leave the Centre.
- There must be no swearing on the premises.
- Anyone under the influence of or known to be carrying alcohol or drugs will not be permitted onto the premises.
- Anyone found to be under the influence of alcohol or drugs will have their contact immediately terminated and be asked to leave the premises.
There is a no smoking policy on the premises and surrounding area; parents may not leave the premises for a cigarette during a contact session.

All visitors mobile phones must be switched off whilst contact is taking place and left with the receptionist.
Video or still photography is only permitted with the permission of the other parent and the Centre Coordinator. If there is an agreement that photos can be taken a volunteer will supervise the use of the phone for that purpose only.
No photographs or videos are to be placed on any social media site.
Portable computers, laptops and tablets are not be brought to the centre.
No pets are allowed into the Centre – we have no facilities for them; only guide and hearing dogs with the agreement of the coordinator.
Our primary concern is for the children attending our centre at all times. We reserve the right to ask parents, friends and/or relatives to leave the Centre if their conduct is such that the atmosphere becomes unpleasant, aggressive or abusive.
Safeguarding of children attending the premises for contact is our main concern.
Parents must inform the Centre ahead of time if they are not attending their appointment for contact by telephone, text or email. The Centre mobile number is: 07527 109363

Rev February 2024

At all times access to the Centre is by prior appointment only.

The Contact Centre Trustees have drawn up a full set of policies for child protection, health and safety, etc. If you have a complaint or concern we hope you will raise it with the Team Leader or Coordinator. You can also ask for a copy of our Complaints Procedure.

Next: Referrals